Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at projectplaynz@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at projectplaynz@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if any of the items are defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it for you.

Exceptions / non-returnable items
We will not accept the return of any items that have been used by you, prior to requesting a refund or replacement. We will also not accept order returns due to a "change of mind" on your part.

Unfortunately, we also cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please contact us so we can determine the best options for you.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

At the end of the day, we strive for the happiest of customers, so if there are any issues with your received order, please contact us straight away, so we can achieve a positive outcome for you!